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CRMUG Summit 2012
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CRM Admin-Support
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Listen and Learn
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Developer
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General
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Closing
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Opening
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Microsoft Conduit
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Company
Adobe Echosign
Tony Stein
Audience
tony@crmug.com
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Monday
, October 15
TBA
8:00am •
Optional training: Data Integration and Migration with Dynamics CRM*
8:00am •
Optional training: Taking Dynamics CRM Beyond Accounts and Contacts*
8:00am •
Optional training: Effective Project Management - Handling Support, Upgrades and Enhancements*
1:00pm •
Optional training: CRM Administration for the Part-time Administrator*
1:00pm •
Optional training: CRM Dashboards for the Non-Developer*
1:00pm •
Optional training: Managing Your Contact Lifecycle with Dynamics CRM*
1:00pm •
Optional training: Leveraging the Microsoft Stack for Better Data Insight*
1:00pm •
Optional training: SharePoint 101*
Tuesday
, October 16
201
10:00am •
Microsoft Dynamics CRM Overview - Just Diving In?
2:45pm •
CRM Mobility Options Demystified
4:00pm •
CRM Analytics for the Rest of Us
203
10:00am •
Best Practices in Sales Pipeline Management
1:30pm •
Introduction to CRMUG Collaborate - Your New CRMUG Online Community
2:45pm •
Don't Isolate Your CRM Users, Get Them the Data They Need to Make Smart Decisions
204
1:30pm •
Simplifying Goal Management in CRM 2011
2:45pm •
Web Marketing: Closing the Loop in Microsoft Dynamics CRM
4:00pm •
Custom Reporting with CRM Online
205
10:00am •
Extending CRM for the Non-Developer
1:30pm •
Enhance Your Best Business Intelligence Strategy
2:45pm •
Tips & Tools for deploying a user-friendly and high-performance CRM
4:00pm •
To Do or Not To Do - In Your CRM Rollout or Upgrade
206
10:00am •
The How and Why of CRM Dashboards
1:30pm •
Secrects of the Data Import Wizard
2:45pm •
The Power of Event Management in Microsoft CRM: Plan. Promote. Track. Follow Up.
4:00pm •
The Accidental CRM Admin; Managing your CRM Deployment with Efficacy
210
10:00am •
Microsoft Conduit - CRM Service Experience in the Near Term (OnPremise)
1:30pm •
Microsoft Conduit - CRM Sales Experience in the Near Term (OnPremise)
4:00pm •
Microsoft Conduit - CRM Administrator Experience
211
10:00am •
SDK Walk Through for Dynamics CRM
1:30pm •
Upgrading Complex Systems to CRM 2011
2:45pm •
Increase Your Investment: Extend MS CRM to Your Channels
4:00pm •
Building Custom Workflows 101
212
2:45pm •
Introduction to Web Portals for Dynamics CRM
4:00pm •
Social CRM: How Organizations are using Social Media to Create Client Value
213
10:00am •
Tools of the Technical Trade for Dynamics CRM
1:30pm •
Intro to CRM Plug-Ins for both OnPremise and Online
2:45pm •
Transform Your World with Web Contracting and Electronic Signatures Integration
Seattle Convention Center
7:00am •
Agenda is Tentative and Subject to Change
8:00am •
CRMUG Summit Opening General Session
Wednesday
, October 17
201
8:00am •
Sales and Marketing Collaboration in Dynamics CRM Online and OnPremise
9:30am •
Increase Revenue & Decrease Cost with Electronic Signatures
11:00am •
Making CRM Dashboards Relevant for Anyone
2:00pm •
Social CRM & Marketing Tips for CRM Users
3:30pm •
Embracing the 3 C's for CRM 'Service' Users
5:00pm •
Tackling User Issues for a Global CRM Deployment
203
9:30am •
Increase Quote and Order Accuracy and Speed with a Product Configurator
11:00am •
User Adoption: Myth or Reality?
2:00pm •
Dynamics CRM Online and OnPremise - Tips & Tricks
3:30pm •
Improve Productivity with Outlook & CRM
5:00pm •
Confessions of a CRM Addict
204
8:00am •
Automating Business Processes in CRM 101
9:30am •
10 Ways to Improve User Productivity with Microsoft Dynamics CRM and Outlook
11:00am •
Troubleshooting the Outlook Client
2:00pm •
Ask the MVPs - System Administrative Edition
3:30pm •
Cleaning up Your CRM House
5:00pm •
Troubleshooting System Jobs & Improving Workflow Design
205
8:00am •
CRM Roll-Up and Roll-Out Best Practices
9:30am •
50 Tips in 50 Minutes
11:00am •
SQL Server Maintenance & Optimization with CRM
2:00pm •
Deploying the Outlook Client for Large Deployments
3:30pm •
CRM Application Server Maintenance & Optimization
5:00pm •
A 'Hosted World' Centered around Dynamics CRM
206
9:30am •
Rocks, Steamships, Fried Chicken and Marketing Automation for Microsoft CRM
11:00am •
Taming the Beast of CRM Security
3:30pm •
Will the real CRM System Owner Please Stand Up?
5:00pm •
Keys to Unlocking CRM Data Integration Success
210
8:00am •
Microsoft Conduit - CRM Sales Experience in the Long Term (OnPremise)
11:00am •
Microsoft Conduit - CRM Sales Experience in the Near Term (CRM Online)
2:00pm •
Microsoft Conduit - CRM Mobility Session
3:30pm •
Microsoft Conduit - CRM Sales Experience in the Long Term (CRM Online)
5:00pm •
Microsoft Conduit - CRM Service Experience in the Near Term (CRM Online)
211
8:00am •
JavaScript Tips & Tricks for Dynamics CRM
9:30am •
To Cloud or not to Cloud: CPQ as a Service with Microsoft Dynamics CRM.
11:00am •
Improving the performance of CRM forms
2:00pm •
Building Workflows 201: Advanced Dialog Creation
3:30pm •
Team Development in CRM - Part 1
5:00pm •
Team Development in CRM - Part 2
212
8:00am •
Solution Management - The Basics
9:30am •
CRM Rules! – the JScript Generator for CRM 2011
11:00am •
Solution Management - The Deep Dive
2:00pm •
CRMUG Wisdom While you Walk!
5:00pm •
Single Sign-On for CRM Online
213
8:00am •
Advanced Dynamics CRM Plug-ins for both OnPremise and Online
9:30am •
How Data-as-a-Service Can Increase Your Sales and Marketing ROI
2:00pm •
Microsoft SharePoint 2010 and Dynamics CRM 2011 - Better Together
3:30pm •
Report Writer Deep Dive
Seattle Convention Center
7:00am •
Agenda is Tentative and Subject to Change
Thursday
, October 18
201
8:00am •
Road Warrior: Using CRM on the Road
9:30am •
Indispensable: Your CRMUG Academy
203
9:30am •
How to Turn an Inter-Generational Team into a 'Well-oiled Machine'
204
9:30am •
CRMUG Regional Chapter Leadership Deep Dive
205
8:00am •
Everything you wanted to know about ADFS
9:30am •
Can CRM be Social - the Admin's Perspective
206
8:00am •
Agile CRM: Apply the Scrum Methodology for Dynamics CRM Deployment
9:30am •
Improving performance of CRM 2011 On-Premise
210
8:00am •
Microsoft Conduit - CRM Administrator Experience
9:30am •
Microsoft Conduit - CRM Marketing Automation Session
211
8:00am •
Portal Development with Dynamics CRM
9:30am •
Ask the MVPs - Developer Edition
212
8:00am •
Maximizing Dynamics CRM System Health
213
8:00am •
Windows 8 CRM Application Design and Development
9:30am •
The Next Platform Wave - Office 15, Windows 8, and CRM Fall Release!
Seattle Convention Center
7:00am •
Agenda is Tentative and Subject to Change
1:30pm •
CRMUG Summit Closing General Session
3:15pm •
CRMUG Summit 2012 - Feedback Session
Timezone
CRMUG Summit 2012
America/Los Angeles
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CRMUG Summit 2012
Oct 15
-
18, 2012
Monday
, October 15
Tuesday
, October 16
Wednesday
, October 17
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, October 18
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Company
Adobe Echosign
Tony Stein
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tony@crmug.com
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Monday
, October 15
Tuesday
, October 16
Wednesday
, October 17
Thursday
, October 18
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203
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205
206
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213
Seattle Convention Center
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How2
Listen and Learn
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CRM Admin-Support
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Company
Adobe Echosign
Tony Stein
Audience
tony@crmug.com
